Communication Skills for Pharmacists: Building Relationships, Improving Patient Care

Communication Skills for Pharmacists: Building Relationships, Improving Patient Care

Communication Skills for Pharmacists: Building Relationships, Improving Patient Care Rating:
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Product Description

Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care.
Key Features:
The 15 chapters from the 2nd edition cover key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, management of conflicts, help for patients to accept the behavior changes needed to manage their illness, and ways to become culturally competent to provide quality care for all patients.
A new chapter tells how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma.
Another new chapter describes how limited literacy or limited health literacy can affect patient outcomes and how pharmacists can identify and help overcome such limitations in their patients.
Expansion of the chapter on managing change emphasizes the use of motivational interviewing.
Dozens of examples share good and bad pharmacist patient and pharmacist physician dialogues.
Guidelines tell how to contact, build rapport with, and discuss drug-related problems with a physician.
Questions are placed for reflection at the end of each chapter. Available on Pharmacy Library.

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Comments

  1. Man With A Plan says:

    Rating

    The information in this book is not at all practical in an actual pharmacy. The author seems to advise using extensive, drawn-out conversations that take far too much time to be used in real pharmacy settings. These ideas sound promising in theory but can not be applied in the real world. It seems as if his only experience may be in the confines of a university building and not with real patients. Do not waste money on this item.

  2. Ebey Soman says:

    Rating

    The book is good guide for students in pharmacy or someone seeking to enter into the field but basically the book is a huge guide in common sense. Everything in the book is common sense and provides tons of examples for all the lessons taught in each of the chapters. And all the chapters are designed to complement what is previously taught on the earlier chapters.